Returns

Returns and exchange

As our personalised childrens name pictures are individually created to each order and personalised to your wishes, they have no resale value. Therefore, whilst we are extremely confident that you will be absolutely delighted with your order, we cannot accept returns should you have a change of mind. If you have received your item and it has been damaged in transit, you must notify us by email stating the exact nature of the damage within 24 hours of delivery. We will happily exchange any item that is damaged as swiftly as possible, however the following is worth noting: you will not be given an opportunity to change any name or personalised details of the order in this process, nor will a refund be offered.

Made a mistake in your order?... No problem!

You’ve spelt the name wrong? You’ve got the details of the personalised message incorrect? No problem at all - we know that these things can happen! Should you have made an error, we do offer a reprint and reframe correction service:

We will reprint the artwork with your amendments, remount and reframe, reseal and re-string before sending back to you … all as a priority.

Firstly email us with your intention to utilise this service then simply return the item to us in the original packaging, taking care to use an appropriately insured service at your cost, along with full details of the corrections you would like made.  We charge a very modest £14.95 + postage for this service and will email you a link to make payment of this amount. Alternatively, please enclose a cheque made payable to Alphatastic Ltd for the full amount which includes £14.95 plus the postage as given for your country on our website.

The above cost is applicable for both mounted and framed orders to which you have made errors. Please note that this service is for small corrections only, if we feel that this service is being abused and you are in fact wanting us to recreate a different name, we reserve the right to recharge the entire mounted artwork price again.

Please allow up to 21 days from our receipt of delivery but of course, we will do our very best to get your personalised childrens name picture back to you sooner.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to Alphatastic Ltd using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.