Returns and exchange

As our personalised childrens name pictures are individually created to each order and personalised to your wishes, they have no resale value. Therefore, whilst we are extremely confident that you will be absolutely delighted with your order, we cannot accept returns should you have a change of mind. If you have received your item and it has been damaged in transit, you must notify us by email stating the exact nature of the damage within 24 hours of delivery. We will happily exchange any item that is damaged as swiftly as possible, however the following is worth noting: you will not be given an opportunity to change any name or personalised details of the order in this process, nor will a refund be offered.