Terms & Conditions

The details outlined here apply to the use of the www.alphatastic.com website. By viewing this website and/or placing an order for any item or service, you agree to be bound by the following terms and conditions.

‘Us’, ‘We’ and ‘Alphatastic’ refers to Alphatastic Ltd.

Registered Office:
ALPHATASTIC LTD
27 WOODMERE WAY
KINGSTEIGNTON
NEWTON ABBOT
DEVON
TQ12 3SU
UNITED KINGDOM

Company No. 07331488

General enquiries: info@alphatastic.com

Website overview

The Alphatastic website is open to view and browse without the need for registration. We may revise our site content along with our terms and conditions at any time without notice so you should make sure you check these details at the time of placing any order or browsing. By continuing to use the site you are expressing your acceptance of these terms.

Placing an order

All names are created with capital letters. Any special requests for accents or hyphens etc must be detailed in the appropriate place when ordering.

Personalised messages will be printed EXACTLY as you type them, including upper and lower case as given, so please triple check your details and spellings. (we do have a feature for reprinting and reframing should you make a mistake - See returns section below)

By using our online checkout you are deemed to have placed an order. We will send you an order acknowledgement by email, detailing the theme, personal message, and any special requirements associated with your order for your children’s personalised picture.

We may cancel or refuse to accept an order:

  1. Where we do not have authorisation for your payment
  2. Where we do not have stock of parts required to make up the order
  3. Where our suppliers or third party contributors cannot complete their part in making the order
  4. Where the order has come from a country outside of our shipping
  5. Where we cannot viably provide a shipping option.
  6. Where we have made an error in our product specification, description or price
  7. Where we are unable to produce your order due to time restraints or technical problems
  8. Where your order contains personalisation requests that we consider unsuitable for children

We reserve the right to cancel or refuse acceptance of any order for any other reason. A full refund will be given in all such circumstances.

As our items are personally created to each order, we do not offer the chance to cancel an order once made.

This does not affect your statutory rights.

Pricing and Payment

The price of the goods shall be that shown at the time and date of ordering on the website or as contained in our written quotation if applicable.

The price of the goods is exclusive of any delivery or shipping charges unless written confirmation has been given to the contrary.

At the date of creating these terms, Alphatastic Ltd is not a VAT registered Company. There is neither additional or inclusive VAT payments required on our products at present.

Complete payment of the total purchase price including any delivery charges must be made in full before the goods are despatched.

By placing an order you are confirming that the credit card, debit card, paypal account or bank account used to make payment is yours to do so.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment, we will not be liable for any delay or non-delivery of your order.

The price shown is for a non-framed, personalised name print mounted in a window mount with a rear acid free barrier. Frames are available as separate items to the mounted prints.
Delivery/shipping charges are shown separately to the products.
Our prices can alter at any time and we offer no price guarantees over time.
You are shown your order total several times throughout the checkout process and are asked to confirm the payment and information details before payment is made. 

Delivery/Shipping

We will deliver to the address you specify for delivery/shipping when you make your order. If any of the details you have given us in your delivery/shipping address are incorrect, we are not liable for any items which have not been received or that have been received at given address but that are withheld from you.

You can have your order delivered to any address of your choosing in order to make it easier to receive the item, such as your friends and relatives or to your place of work. The delivery address does not have to be the same as your billing address, so we can even delivery direct to the end recipient!
Please allow up to 24 days to receive your personalised children’s name print however, we do aim to create and deliver your order much sooner.

We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries

Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.

If you do not receive your item within the 24 day period please contact us. In the event of non delivery, you must inform us within 30 days from the date of order or we shall have no liability to you. Notifications should be made by email to info@alphatastic.com.

Please note: In order to provide a swift service, sometimes orders are immediately artworked. Please check your order on-screen and the confirmation email carefully as we cannot refund or cancel orders which have been miss-spelt. However, upon receipt of the your personalised childrens print, should you realise you have made a mistake in the details given, we do offer a ‘re-print and reframe’ service. Please see our returns and exchange section below.

Returns and exchange

As our personalised childrens name pictures are individually created to each order and personalised to your wishes, they have no resale value. Therefore, whilst we are extremely confident that you will be absolutely delighted with your order, we cannot accept returns should you have a change of mind.

If you have received your item and it has been damaged in transit, you must notify us by email stating the exact nature of the damage with 24 hours or delivery. We will happy exchange any item that is damaged, however the following is worth noting: you will not be given an opportunity to change any name or personalised details of the order in this process, nor will a refund be offered.

Made a mistake in your order?

You’ve spelt the name wrong? You’ve got the details of the personalised message incorrect? No problem at all - we know that these things can happen! Should you have made an error, we do offer a reprint and reframe correction service:

We will reprint the artwork with your amendments, remount and reframe in the original, reseal and re-string before sending back to you … all as a priority.

Firstly email us with your intention to utilise this service then simply return the item to us in the original packaging, taking care to use an appropriately insured service at your cost, along with full details of the corrections you would like made.  We charge a very modest £14.95 + postage for this service and will email you a link to make payment of this amount. Alternatively, please enclose a cheque made payable to Alphatastic Ltd for the full amount including £14.95 plus the postage as given for your country on our website.

The above cost is applicable for both mounted and or framed orders to which you have made errors..
Please note that this is for small corrections only, if we feel that this service is being abused and you are in fact wanting us to recreate a different name, we reserve the right to recharge the entire mounted artwork price again.

Please allow up to 24 days from our receipt of delivery but of course, we will do our very best to get this back to you sooner.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to Alphatastic Ltd using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.

Artwork elements

Each and every one of our personalised name prints are created specifically to order and are beautifully different every time. If you particularly want to see a certain element in your name, please state so on your order. (For example - please use the Elephants in my order). Please note that you can only specify any requests from artwork Elements shown on the site and relative to the theme. We cannot artwork new Elements on request.

Due to the fact that each computer can display colours in a different manner, the colours on the art you receive may not exactly match the colour as displayed by our website on your computer monitor,

Copyright

Our artworks are the result of many thousands of hours of work and dedication, as such we will take strong action against any attempt made to copy our designs, our written copy, our website and… our ideas. All design rights and intellectual property rights for our logo, artwork, website copy and other marketing material are and will remain the property of Alphatastic Ltd. Any infringement of these rights will be challenged under legal advisement.

You may view the content of the website on a computer screen but not store the content in electronic form. You may not reproduce, distribute or use any of the materials or content on the website without written permission from Alphatastic Ltd.

Website access and usage

While we do our best to ensure that Alphatastic.com remains accessible 24 hours a day, we will not be liable if for any outcome of the site being offline for any period of time.

You may not misuse our site in any shape or form including, without limitation, through hacking.

We provide links to other websites from alphatastic.com. These third party websites are out of our control, so therefore if you decide to access any of them, you do so entirely at your own risk.

You can show a link to our site if you wish. In doing so you agree that this is not for the purposes of misrepresenting a relationship with Alphatastic, that you are the owner of the linking website, that your own site is in keeping with our products and target audiences. We will reserve the right to terminate any links in and out of our site.

Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed. Alphatastic Ltd shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

Safe hanging, usage and maintenance

We have taken our own steps to make our products as safe as possible, for example the use of non-shattering Perspex instead of glass. By purchasing from Alphatastic you agree to accept full responsibility to ensure that the product is in a safe and suitable condition prior to hanging. You also agree to undertake regular inspections to the frame, cord and fixings to ensure a safe hanging is maintained.  We make no recommendations as to where to hang our products, however, we do want to highlight the potential for pictures to be knocked off walls by babies and children should these be within their reach. We also strongly advise not to hang these above Cribs, Cots or Beds. Please use your common sense and make safety you primary concern when choosing a place to display your beautiful childrens name print. These are not toys! By purchasing you agree that Alphatastic Ltd accept no liability for any personal injury of any severity that may occur now or at anytime in the future.

Quality assurance

As outlined throughout our product pages, we use the finest artwork reproduction papers, inks and processes in order to deliver a long lasting picture. Independant tests of these processes have returned expected longevity of 75 years without deteriation, however, Alphatastic offer no personal gaurentees of longevity. Our methods are amongst the highest quality of all and are of a standard employed by other industry professionals so you can feel confident that with Alphatastic your Personalised Name Picture will stand the test of time.

Date updated: 14th October 2010